2. When will Our collect personal data?
2.1. We will/may collect personal data about you:
a) When you register and/or use our Services or Site, or open an account with us;
b) When you submit any form, including, but not limited to, application forms or other forms relating to any of our products and services, whether online or by way of a physical form;
c) When you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services;
d) When you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails;
e) When you use our electronic services, or interact with us via our website or use services on our website. This includes, without limitation, through cookies which we may deploy when you interact with our applications or website;
f) When you carry out transactions through our website or Services;
g) When you provide us with feedback or complaints;
h) When you register for a contest, for games or game specific events;
i) During your gameplay;
j) When you submit your personal data to us for any reason.
The above does not purport to be exhaustive and sets out some common instances of when personal data about you may be collected.
2.2. When you visit, use or interact with the Site or our mobile applications, we may collect certain information by automated or passive means using a variety of technologies, which technologies may be downloaded to your device and may set or modify settings on your device. The information we collect may include, without limitation, your Internet Protocol (IP) address, computer/mobile device operating system and browser type, type of mobile device, the characteristics of the mobile device, the unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device, the address of a referring web site (if any), and the pages you visit on our website and mobile applications and the times of visit. We may collect, use disclose and/or process this information only for the Purposes (defined below).
2.3. Our mobile applications may collect precise information about the location of your mobile device using technologies such as GPS, Wi-Fi, etc.. We collect, use, disclose and/or process this information for one or more Purposes including, without limitation, location-based services that you request or to deliver relevant content to you based on your location or to allow you to share your location to other users as part of the services under our mobile applications. For most mobile devices, you are able to withdraw your permission for us to acquire this information on your location through your device settings. If you have questions about how to disable your mobile device's location services, please contact your mobile device service provider or the device manufacturer.
3. What personal data will VTCMobile collect?
The personal data that Our may collect includes but is not limited to:
• Email address;
• Date of birth;
• Billing address;
• Bank account and payment information;
• Telephone number;
Or any other information about the user when the user signs up to use our Services or website, and when the user uses the Services or website, as well as information related to how the user uses our Services or website;aggregate data on content the user engages with.
4. Setting up an account
In order to use certain functionalities of the Services, you will have to create a user account which requires you to submit certain personal data. When you register and create an account, we require you to provide us with your name and email address as well as a user name that you select. We also ask for certain information about yourself such as your age, birthdatetelephone number, email address, shipping address, photo identification, bank account details, age, date of birth, gender and interests. Upon activating an account, you will select a user name and password. Your user name and password will be used so you can securely access and maintain your account.
5. How do we use the information you provide us?
We may collect, use, disclose and/or process your personal data for one or more of the following purposes:
a) To consider and/or process your application/transaction with us or your transactions or communications with third parties via the Services;
b) To manage, operate, provide and/or administer your use of and/or access to our Services and our website, as well as your relationship and user account with us;
c) To manage, operate, administer and provide you with as well as to facilitate the provision of our Services, including, without limitation, remembering your preferences;
d) To tailor your experience through the Services by displaying content according to your interests and preferences, providing a faster method for you to access your account and submit information to us and allowing us to contact you, if necessary;
e) To respond to, process, deal with or complete a transaction and/or to fulfil your requests for certain products and services and notify you of service issues and unusual account actions;
f) To enforce our Terms of Service or any applicable end user license agreements;
g) To protect personal safety and the rights, property or safety of others;
h) For identification and/or verification;
i) To maintain and administer any software updates and/or other updates and support that may be required from time to time to ensure the smooth running of our Services;
j) To deal with or facilitate customer service, carry out your instructions, deal with or respond to any enquiries given by (or purported to be given by) you or on your behalf;
k) To contact you or communicate with you via voice call, text message and/or fax message, email and/or postal mail or otherwise for the purposes of administering and/or managing your relationship with us or your use of our Services, such as but not limited to communicating administrative information to you relating to our Services. You acknowledge and agree that such communication by us could be by way of the mailing of correspondence, documents or notices to you, which could involve disclosure of certain personal data about you to bring about delivery of the same as well as on the external cover of envelopes/mail packages;
l) To inform you when another user has sent you a private message or posted a comment for you on the Site;
m) To conduct research, analysis and development activities (including, but not limited to, data analytics, surveys, product and service development and/or profiling), to analyse how you use our Services, to improve our Services or products and/or to enhance your customer experience;
n) To allow for advertising and other audits and surveys to, among other things, validate the size and composition of our target audience, and understand their experience with Our’s Services;
o) Where you give us your prior consent, for marketing and in this regard, to send you by various modes of communication such as postal mail, email, location-based services or otherwise, marketing and promotional information and materials relating to products and/or services (including, without limitation, products and/or services of third parties whom Our may collaborate or tie up with) that Our (and/or its affiliates or related corporations) may be selling, marketing or promoting, whether such products or services exist now or are created in the future. If you are in Singapore, In the case of the sending of marketing or promotional information to you by voice call, SMS/MMS or fax to your Singapore telephone number, we will not do so unless we have complied with the requirements of Singapore’s Privacy Laws in relation to use of such latter modes of communication in sending you marketing information or you have expressly consented to the same;
p) To respond to legal processes or to comply with or as required by any applicable law, governmental or regulatory requirements of any relevant jurisdiction, including, without limitation, meeting the requirements to make disclosure under the requirements of any law binding on Our or on its related corporations or affiliates;
q) To produce statistics and research for internal and statutory reporting and/or record-keeping requirements;
r) To carry out due diligence or other screening activities (including, without limitation, background checks) in accordance with legal or regulatory obligations or our risk management procedures that may be required by law or that may have been put in place by us;
s) To audit our Services or Our's business;
t) To prevent or investigate any fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us, and whether or not there is any suspicion of the aforementioned;
u) To store, host, back up (whether for disaster recovery or otherwise) of your personal data, whether within or outside of your jurisdiction;
v) For data deletion request processing, by using one of following ways:
Submitting request to our customer care site at https://cs.vtcmobile.vn/
Access the link to submit a request: https://cs.vtcmobile.vn/hc/vi/requests/new
Select request type: Login and Account Information.
Fill out required form fields for validating customer information.
In the Description textbox. Please fill your request: Account deletion.
Click "Send" button to submit your request.
Your account and data will be deleted after 24 working hours.
Call us on 1900 1104.
Make a phone call to number 1900 1104.
After ring, press key 2 option to connect to operator.
Provides your account information for validating customer information.
If all information that customer providing was verified, your request is confirmed by the operator.
Your account and data will be deleted after 24 working hours.
Note: all your in-game data will be deleted and unrecoverable; including: your character, in-game items and other assets.
6. Information security
We work hard to protect Our and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
• We encrypt many of our services using SSL.
• We offer you two step verification when you access your Account
• We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
• We restrict access to personal information to Our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
7. Compliance and cooperation with regulatory authorities